A Different Kind of Company.
BioRx is a different type of pharmacy provider due to its close community and patient involvement, highly customized supply management and 100 percent devotion to customer satisfaction.
BioRx specializes in the following disease/specialty areas:
Customer Service. We Define It.
“Customer service is a process for providing a competitive advantage and adding benefits in order to maximize the total value to the customer.”
Our staff is experienced in the therapies you receive. From the person answering the phone to the nurse who arrives at your home and everyone in between, you will feel confident in your choice of BioRx every step of the way!
Reimbursement and Authorization Services
Our qualified reimbursement support team will help you navigate the complex health care insurance system to determine your insurance coverage and needs and obtain the medical treatment and financial support that you need.
Consumer Service Representatives
Specialized consumer representatives establish a one-on-one relationship from the start of service to ensure proper products, preferred type and quantity of supplies and that nursing requirements are right from the start. Orders are customized based on your preferences and medical needs.
We have your ongoing well-being in mind. BioRx has a variety of advocacy programs staffed by people just like you who “walk the walk” and understand the special needs of the people we serve.
Medical Advisory Team
BioRx has assembled a group of medical advisors who assist in the formulation of policies and procedures to ensure that we deliver optimum care. Our medical advisors have been chosen specifically for the therapies we service and are specialized thought leaders in their respective fields.
We are committed to providing you and your family with the information you need to educate yourself regarding your specific disease. BioRx provides education through its websites, reference libraries, patient education booklets, PowerPoint presentations, instruction from our nursing staff and ER, EMT, school and community training.
BioRx supports organizations within the patient communities it serves, both financially and through active, personal involvement in their events and activities. We fund and sponsor several scholarships and independent patient assistance programs.
The total is equal to the sum of its parts, but nursing could be the single most important aspect of the services we provide. At BioRx, our philosophy is to dedicate abundant effort and resources to our specialized nursing services, knowing the superior long-term results it will produce for our customers. In many cases (especially on our first visit) the nurse assigned to your case will be one of our own. We will even fly a nurse great distances to make sure we have the right person for the situation.
In all cases, the nurse will meet the stringent criteria and level of experience we require. Several of our nurses are Infusion Nursing Society-certified (INS) and have experience infusing and/or educating patients with the specific products you receive. Your nurse can supply in-home nursing care; patient and caregiver venipuncture training; drug administration customized to your family’s situation; and highly personalized treatment plans based on your physician’s specific nursing and care plan orders.
Our results have been confirmed through therapy compliance as demonstrated in posters we’ve compiled and presented—more proof that our full-service approach and expertise are working!
To enroll in our home pharmacy services, please call us at 866.442.4679 to speak live with a representative. Or, for more information, send us a note and someone will respond to you shortly.
Rights and Responsibilities
As a client of BioRx, you have rights and responsibilities to ensure that you receive the best care and service. Learn more »